At yansprint.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference. All policies are subject to change without prior notification.

Refund Policy: In the event that a User cancels an order prior to the “In Production” status, then the User will, upon request, receive a refund proportional to the time period between the date of the User’s payment and the cancellation date (see grid below). Once the order moves to “In Production” status all refunds are at yansprint.com’s sole discretion.

In the event an order has multiple items and some items of an order have been fulfilled, the eligible refund amount will be reduced by the value of the item fulfilled, the sales tax associated with that fulfilled item and any shipping fees associated with that fulfilled item.

Return Policy: Defective products will be reprinted and sent to User at no cost to User. Determination of defect is at the sole discretion of yansprint.com. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.

Return Policy for Direct Mail Services: Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. All complaints regarding the direct mail services must be registered within three days of receipt of the final printing job. Reprints on direct mail orders will be evaluated on a case-by-case basis and any reprint shall be determined by yansprint.com in its sole discretion. Postage is not refundable once the mail piece has been dropped off to the post office.

All complaints must be registered within 3 days of receipt of your final printing job.

In no case is yansprint.com or its affiliates liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job. YANSPRINT.COM is also not liable for returned mail pieces that are undeliverable for any reason. ALL PURCHASES OR SALES ARE SUBJECT TO THE INDEMNITIFCATION, LIMITATION OF LIABILITY, AND DISPUTE RESOLUTION AND BINDING ARBITRATION TERMS ABOVE.

If you dispute any charge that is made to your credit/debit card, you agree that yansprint.com may authorize a third-party vendor to handle and seek to resolve such dispute on yansprint.com behalf, which may include yansprint.com providing vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that yansprint.com may provide such information to the third-party vendor and that the third-party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and yansprint.com merchant processing company for the purpose of resolving the dispute. yansprint.com will endeavor to have the third-party vendor agree to maintain the confidentiality of such information.

If you dispute valid charges made by yansprint.com to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse yansprint.com expenses, including banks and attorney’s fees incurred in connection with resolving the dispute.